Customer Support Engineer/Technician
karala
india
Job Description
-Inbound support to Convergys employees.
-Assist all end users with general computer operation and desktop application software questions and problems.
-Solve technical problems of moderate complexity, exercising initiative and judgment.
-Resolve problems through interaction with internal and external groups as needed.
-Spend between 60 – 70 % of time clearing trouble tickets in a timely manner.
-Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.
Desired Candidate Profile
*Education:
(UG - Any Graduate - Any Specialization) OR (PG - Any PG Course)
*Minimum 6 months of experience in a recruitment consultancy
*sourcing candidates for international voice profiles.
*Sourcing specialist with excellent networking skills.
*Strong hold on agent recruiting cycle, headhunting, building databases.
*Excellent communication skills
Additional Information
Posted By CONVERGYS India Services Pvt Ltd
Job Type Job Type -> Public / Private Secter Jobs
Category Job Classification -> IT/Software Jobs
Location Gurgaon
State Location -> Haryana
Contact Address DLF Atria, Jacaranda Marg DLF City Phase - II GURGAON,Haryana,India 122002
Contact Numbers Tel: 9999986497
Website http://www.convergys.com
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